FAQ - Frequently Asked Questions

Frequently Asked Questions

🧴 Product Usage

Q: How do I use the serum capsules? How many should I use per application?

Use 1 capsule per application. Twist or cut open the capsule, squeeze the serum onto your fingertips, and apply evenly to clean, dry skin. Gently massage until fully absorbed. Vitamin C capsules can be used morning or night; Retinol capsules are best used at nighttime.

Q: Why capsules instead of a dropper bottle?

Each capsule is individually sealed to protect active ingredients — like Vitamin C and Retinol — from air and light exposure. This ensures maximum potency and freshness with every single use, eliminating the oxidation that commonly occurs in open bottles. They're also travel-friendly and mess-free.

🌿 Ingredients & Benefits

Q: What is the difference between Plant Retinol and regular Retinol?

Traditional Retinol (Vitamin A) is highly effective for anti-aging but can cause irritation, redness, and peeling — especially for sensitive skin. Plant Retinol is a gentle, plant-derived alternative with similar anti-aging benefits but significantly lower irritation risk. It's ideal for sensitive skin types or those new to retinol.

Q: Can I use retinol products if I have sensitive skin?

Yes! We recommend our Plant Retinol (Low-Irritation) line for sensitive skin. Start by using it 2–3 times per week and gradually increase frequency as your skin adjusts. If you have a severe skin condition, please consult a dermatologist before use.

Q: Can I use Vitamin C and Retinol at the same time?

We recommend using Vitamin C in the morning (for antioxidant protection and brightening) and Retinol at night (for repair and anti-aging). Our Triple Retinol+VC formula is professionally balanced for safe combined use in a single step.

Q: What skin concerns do your products address?

Our products are formulated to target:

  • Fine lines and wrinkles
  • Sagging and loss of firmness
  • Dark spots and uneven skin tone
  • Dullness and lack of radiance
  • Dehydration and rough texture

Q: Who are these products suitable for?

Our products are suitable for adults aged 25 and above looking to address anti-aging, brightening, and fine line concerns. Pregnant or breastfeeding women should consult a doctor before using Retinol products.

Q: Are your products fragrance-free and alcohol-free?

Yes. Our Retinol+HPR serum capsules are fragrance-free, alcohol-free, and non-greasy — formulated to minimize irritation while delivering effective results.

📦 Orders & Shipping

Q: How long does shipping take?

Orders are typically processed and shipped within 1–2 business days. Delivery times vary by region — please refer to the estimated delivery date shown at checkout for the most accurate timeframe.

Q: Do you ship internationally?

Yes, we ship to multiple countries worldwide. Shipping options and rates will be displayed at checkout based on your delivery address.

📩 Contact Us

Still have questions? We're happy to help!